Welcome to VOICENOW AI ("we," "us," or "our"), operated by Edelta enterprise solutions pvt ltd. These Terms and Conditions ("Terms") govern your access to and use of our website (voicenow.ai), platform, and services (collectively, the "Services"). VOICENOW AI is a voice AI platform that empowers developers and businesses to create, test, and deploy customizable AI agents for various use cases, featuring low-latency voice AI, seamless integration, and AI-powered voice analytics.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services. By using the Services, you represent that you meet these requirements. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
2. Accounts and Registration
- Account Creation: To access certain features of the Services, you must create an account. You agree to provide accurate, complete, and current information during registration and to update it as necessary.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@voicenow.ai if you suspect unauthorized use.
- Account Termination: We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms.
3. Use of the Services
A. License
We grant you a non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms for your personal or business purposes, subject to any subscription plan or pricing tier you select.
B. Permitted Use
You may use the Services to:
- Create, test, and deploy AI agents with voice capabilities.
- Integrate the Services with third-party tools as permitted.
- Access voice analytics and other features provided by VOICENOW AI.
C. Restrictions
You agree not to:
- Use the Services for illegal, harmful, or unauthorized purposes.
- Reverse engineer, decompile, or attempt to extract the source code of our platform.
- Overload, disrupt, or attempt to gain unauthorized access to our systems.
- Use the Services to create AI agents that violate applicable laws, infringe on intellectual property, or harm others (e.g., through abusive or deceptive content).
- Resell or sublicense the Services without our prior written consent.
4. User Content
- Ownership: You retain ownership of any content you upload or create using the Services ("User Content"), such as voice recordings, scripts, or AI agent configurations.
- License to Us: By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and analyze it as necessary to provide and improve the Services (e.g., for low-latency processing, analytics, or AI training), unless you opt out of certain uses as described in our Privacy Policy.
- Responsibility: You are solely responsible for ensuring your User Content complies with applicable laws and does not infringe on third-party rights.
5. Fees and Payment
- Subscription Plans: Access to certain features may require a paid subscription. Pricing and plan details are available on our website or within the platform.
- Payment Terms: You agree to pay all applicable fees in accordance with your selected plan. Payments are non-refundable except as expressly stated in these Terms or required by law.
- Changes: We may modify pricing with prior notice. Continued use of the Services after such changes constitutes your acceptance of the new pricing.
- Taxes: Fees exclude taxes, which you are responsible for unless otherwise stated.
6. Intellectual Property
- Our IP: The Services, including our platform, software, trademarks, and documentation, are owned by VOICENOW AI or our licensors and protected by intellectual property laws. You may not use our IP without prior written permission except as permitted under these Terms.
- Feedback: If you provide feedback or suggestions about the Services, we may use them without obligation or compensation to you.
7. Third-Party Integrations
The Services may allow integration with third-party tools or services. Your use of such third-party services is governed by their respective terms, and we are not responsible for their performance or practices.
8. Termination
- By You: You may stop using the Services and terminate your account at any time by following the instructions in your account settings.
- By Us: We may suspend or terminate your access to the Services if you violate these Terms, fail to pay fees, or for any other reason at our sole discretion, with or without notice.
- Effect of Termination: Upon termination, your license to use the Services ends, and we may delete your User Content, subject to our Privacy Policy.
9. Disclaimers
- As-Is Basis: The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
- Performance: We do not guarantee that the Services will be uninterrupted, error-free, or meet your specific requirements. Latency and performance may vary based on factors outside our control.
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, consequential, or punitive damages (e.g., loss of profits, data, or goodwill) arising from your use of the Services.
- Our total liability for any claim related to the Services will not exceed the amount you paid us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold VOICENOW AI, its affiliates, and their respective officers, employees, and agents harmless from any claims, damages, or losses arising from your use of the Services, your User Content, or your violation of these Terms.
12. Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by the laws of [insert jurisdiction, e.g., the State of Delaware, USA], without regard to conflict of law principles.
- Disputes: Any disputes arising from these Terms will be resolved through binding arbitration in [insert location, e.g., Delaware], except for claims that may be brought in small claims court. You waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or a notice on our platform. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.
14. Miscellaneous
- Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and VOICENOW AI regarding the Services.
- No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
15. Contact Us
If you have questions about these Terms, please contact us at:
- Email: support@voicenow.ai
- Address: Address
